Privacy Policy

1. Introduction

At The Hive Occupational Therapy we are committed to protecting your privacy and handling personal information in a safe, respectful, and transparent way. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We may collect personal information necessary for providing healthcare, including, but not limited to:

• Names of parents, caregivers, or clients
• Contact details such as email address and phone number
• Information shared through website contact forms or email enquiries
• Information relevant to providing occupational therapy services (collected separately during service delivery, not usually through the website)

Health information is considered sensitive information and is handled with a high level of care and confidentiality.

3. How we collect information

We collect personal information when you:

• Submit an enquiry through our website contact form
• Contact us via email or phone
• Engage our services and provide information directly

We only collect information that is reasonably necessary to respond to enquiries or provide occupational therapy services.

4. Why we collect information

Personal information is collected for purposes including:

• Responding to enquiries
• Communicating with families, caregivers, or educators
• Providing occupational therapy services
• Meeting professional, legal, and regulatory obligations

5. How we store and protect information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure. Information may be stored securely in:

• Password-protected digital systems
• Secure email platforms
• Practice management or record-keeping systems used for health services

Access to information is limited to authorised persons only.

6. Sharing personal information

We do not sell or rent personal information. Personal information may only be shared:

• With consent from the parent or legal guardian
• With other professionals involved in care (e.g. educators or allied health providers), where appropriate
• When required by law

7. Accessing or correcting information

You may request access to, or correction of, your personal information at any time by contacting us. We will respond within a reasonable timeframe.

8. Website use

Our website may collect basic information such as browser type or pages visited for general website functionality. We do not knowingly collect personal information from children through the website.

9. Complaints

If you have concerns about our handling of your personal information or believe we have breached the APPs, please contact our Privacy Officer. We take privacy complaints seriously and will investigate and respond to them promptly.

10. Updates to our Privacy Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on our website.

Contact information

If you have any questions or concerns about our Privacy Policy or how your information is handled, please contact us:

E: hello@thehiveot.com.au
P: 0469 713 554

Last updated: 31/12/2025